Frequently asked questions.
BRIDAL
Do I need to make an appointment?
An appointment highly recommended, especially for large parties. We want to ensure the space is available for you and your guests, and provide our bridal stylists the appropriate time and attention to accommodate your group. We encourage you to book your appointment online, or by calling our store.
Can I schedule after-hours appointments?
Yes, although availability may vary. Please consult with our associates on more information on scheduling outside of business operation hours. A specialized VIP fitting fee of up to $150 may apply.
How many people can I bring with me to my appointment?
Our fitting areas can comfortably fit up-to 5 adult individuals. We strongly recommend you consider an adult-only visit for the safety of the children, and the attention to be on the bride.
How far in advance should I purchase my gown?
For Bridal gowns, we recommend ideally 6-8 months in advance. Most all our dresses will be special order to assure you get the best fit for you. Each designer has specific order timeframes, and you’ll want to keep in mind alterations needing to be made can take up to 4 weeks as well. Consider shopping earlier, rather than later. We do have limited “In Stock” options for purchase for those on a tight timeline. Bridesmaids should schedule a fitting 3-4 months in advance of an event.
Do you accept returns?
All sales are final. No returns or exchanges will be accepted. No refunds will be issued.
How much do alterations cost?
We do not offer an in house seamstress. However, we work and recommend the best local options for your alterations. Fittings can be scheduled and done in our store using our recommended resources. A consultation fee will be applied for the first fitting. Payments are due to the seamstress directly. You are not required to utilize our recommendations, however we strongly encourage it!
Can we bring Champagne?
Yes, the responsibility of consumption is on you. We ask that keep your drink wear in the fitting area, and do no walk around the store with your poured beverages. We do not provide any drink ware, or glassware during the appointment. However we do have tumblers available for purchase for $8-$15.
BRIDESMAID
Do I need to make an appointment?
An appointment highly recommended, we encourage you to book your appointment online, or by calling our store.
How far in advance should I purchase my gown?
Bridesmaids should schedule a fitting 3-4 months in advance of an event. Bridesmaid dresses are ordered in your design choice, size, color choice.
Do you accept returns?
All sales are final. No returns or exchanges will be accepted. No refunds will be issued.
Why am I in a larger size than I normally wear?
Bridal sizing runs incredibly small. Usually you are at least 1 to 3 sizes larger in bridal. It is best to get the size based on your largest measurement because taking a dress in is much easier (and possible) than letting a dress out. Our stylists will professionally measure you and order based on the designers recommended sizing guide! No returns, or exchanges will be allowed in any circumstance.
TUXEDO / SUIT
Do I need to make an appointment?
An appointment highly recommended. If you’re planning to come and review options for tuxedo/suit rentals and purchase on the weekend, we encourage an appointment to assure we have a sales consultant available to assist you.
How far in advance should be fitted?
3 months prior to the event is preferable. We do offer suit rentals for those who’re on a time constraint, however rush fees may apply. In order to place an order, 50% is due up front, with the remaining balance due 1 week prior to the event date. Failure to make final payment will result in the cancellation of your order.
Do you accept returns?
All sales are final. No refunds will be issued. For rentals, any ill fitting items can be replaced for a nominal shipping fee. No replacements will be offered without fee for those who were not measured by our sales consultants.
Can I rent part of a tuxedo?
Yes, all our menswear items are rented separately, or as a package. Ask a sales consultant for more information.
My groomsmen aren’t local to get fitted, can they still rent?
Absolutely! We have to have PROFESSIONAL measurements for each member of your party prior to order date. We recommend they visit a bridal store closest to their location to be professionally fitted. One of our sales consultants can inform you on the required measurements needed for their order.
Can I purchase my Tux/Suit?
Yes, we do have options to purchase. We also have options where you can purchase, and your bridal party can rent the identical ensemble. Our sales consultants can review these options during your Groom appointment where we discuss styles, colors, textures and more to outfit your entire wedding party.